Frequently Asked Questions
What are the most recent guidelines? Expand / Collapse
All American Medical Resource Emergency Care Certification courses (CPR, ACLS & PALS) are based solely on the most recent (2015) Guidelines of the American Heart Association's (AHA) International Liaison Committee on Resuscitation (ILCOR) and are accredited by the National Board of Emergency Care Certifications (NBECC).
Is there a time limit for the exam? Expand / Collapse
No, there is no time limit so you can take the exam at your own pace. If needed, you may log out and return to your exam in progress at a later date.
Can I receive continuing education credits for your courses? Expand / Collapse
Yes, our online ACLS/PALS courses are accredited for 10 continuing education credits and our BLS courses are accredited for 2 continuing education credits by the National Board of Emergency Care Certifications.
How long is my ACLS/PALS/BLS certification good for? Expand / Collapse
Your ACLS/PALS/BLS certification is valid for 2 years from the date of completion.
Can I access your courses on a Mac, Tablet or Smartphone? Expand / Collapse
Yes, you can access our courses anywhere at anytime from your desk to your tablet, and even on your smartphone.
Do you provide study materials? Expand / Collapse
We provide access to AMRI's Case Study Library as well as practice questions and other resources. The full ACLS/PALS provider course includes the ACLS/PALS manual which is mailed to you. The ACLS/PALS recertification does not include the ACLS/PALS manual but can be ordered separately. We also have available for purchase the Handbook of Emergency Cardiovascular Care and Guidelines for CRP/ECC.
If I fail the examination, what will happen? Expand / Collapse
The exam will be reset immediately and you will be able to view your results to see what questions you answered incorrectly.
How can I contact AMRI? Expand / Collapse
Our customer support team can be reached at 800-272-9064, Monday-Friday, 9:00am-5:00pm CST. If you have questions after these hours, please send us an email at: firstname.lastname@example.org. We will reply as quickly as possible!