Frequently Asked Questions
Is there a time limit for the exam? Expand / Collapse
No, there is no time limit so you can take the exam at your own pace. If needed, you may log out and return to your exam in progress at a later date.
Can I receive continuing education credits for your courses? Expand / Collapse
Yes, our online ACLS/PALS courses are accredited for continuing education credit by the National Board of Emergency Care Certifications.
How long is my ACLS/PALS certification good for? Expand / Collapse
Your ACLS/PALS certification is valid for 2 years from the date of completion.
Can I access your courses on a Mac, Tablet or Smartphone? Expand / Collapse
Yes, you can access our courses anywhere at anytime from your desk to your tablet, and even on your smartphone.
How are my clinical skills documented in the full provider education program? Expand / Collapse
After successful completion of the online education program and online provider examination, a completed clinical skills verification form must be received. The form requires a verifying signature by your local hospital or local educator/clinical supervisor, before the provider card will be issued. (Forms will be sent to you with your ACLS or PALS Manual.)
Who is your organization accredited by? Expand / Collapse
We are nationally certified and accredited by the National Board of Emergency Care Certifications (NBECC).
Where can I get study materials? Expand / Collapse
Because online recertification does not require you to buy training materials, you may borrow ACLS or PALS materials from friends or from a medical library. We are trying to limit expense and difficulty for you. As a service, materials will be available for you to order when you register to take an online ACLS or PALS examination. (You are not required to purchase these materials). For the full ACLS or PALS provider education/certification course, you will be sent the most recent provider manual to either study or use as a reference. The book and written instructions regarding your clinical skill documentation will be mailed to the address you provide the following business day after we receive your registration.
If my ACLS or PALS has expired, can I still take the recertification? Expand / Collapse
Yes. However, remember that the more time that has passed since your last course, the less comfortable you may be with the content and updated information. Make sure to prepare adequately. Also, the Guidelines for CPR and ECC changed in 2010, so many are opting to take the full provider education program to comprehensively update themselves with the new guidelines.
If I fail the examination, what will happen? Expand / Collapse
The exam will be reset immediately and information will be provided for all questions answered incorrectly.
How can I contact AMRI? Expand / Collapse
Our customer support team can be reached at 800-272-9064, Monday-Friday, 9:00am-5:00pm CST. If you have questions after these hours, please send us an email at: firstname.lastname@example.org. We will reply as quickly as possible!
Is there any way to get my ACLS/PALS provider card immediately? Expand / Collapse
You will receive a free instant copy of your provider card via email and you can also download a copy when logged into your account.
How are my clinical skills documented in the online recertification program? Expand / Collapse
At the end of the recertification examination, you will be provided with a page where your clinical skills training and present skills relating to your role in resuscitation will be documented and made part of your provider recertification record. This process replaces activities with plastic manikins, which have never been demonstrated to accurately predict practice performance.